Refund policy
Returns & refunds
Last updated: 23.07.2026
If something is wrong with your order
If your piece arrives damaged, misprinted, faulty, or isn't what you ordered — or never arrives at all — we fix it. You choose:
- A replacement, printed and sent at no cost to you, or
- A full refund, including the original shipping you paid.
You do not need to send anything back. Keep the item, pass it on, or dispose of it as you see fit.
Contact us at [tshirtskingdomcz@gmail.com] within 14 days of delivery, or within 14 days of the latest estimated delivery date if the parcel never arrived. For damage or print faults, a photo of the item helps us sort it out in one message rather than three.
Changing your mind
If you're in the EU, EEA, or UK, you have a legal right to cancel your order within 14 days of receiving it, for any reason, without giving one. You then have a further 14 days to send the item back.
To cancel, tell us in a clear statement — email [tshirtskingdomcz@gmail.com] is fine, or use the cancellation form at the end of this policy. Simply refusing delivery or sending the parcel back without telling us first isn't enough.
In most cases you won't need to send anything back. Our pieces are printed to order at a workshop near you, so returning one across a border often costs more than the piece itself. Once we've confirmed your cancellation, we refund you and you keep the item.
For higher-value orders we may ask for the item back before refunding. If we do, we'll send you a prepaid label — a return will never cost you postage. Please don't send anything back before contacting us: the return address printed on your parcel belongs to our print partner's facility, and items sent there can't be traced, inspected, or refunded.
Where we do ask for an item back, it should be unworn, unused, undamaged, with any tags attached and in its original packaging. If it arrives visibly used or damaged, we may reduce the refund to reflect the loss in value.
This right applies to everything, including sale items.
Outside the EU, EEA, and UK we're not required to accept change-of-mind returns, but we'll consider them within 14 days of delivery on the same conditions. Write to us and ask.
Personalised pieces
Items you've had made with your own name, text, or custom detail can't be returned under the change-of-mind right — they can't be resold to anyone else. This is flagged on the product page before you order.
That exclusion is only about changing your mind. If a personalised piece arrives damaged, misprinted, or wrong, the first section applies in full and we'll replace or refund it.
If a parcel can't be delivered
Occasionally a parcel can't be delivered and goes back to the print partner's facility. If that happens because of something on our side or the carrier's, we'll reprint or refund in full — nothing for you to do.
If it happens because the delivery address was incomplete or incorrect, or because delivery was refused or went unclaimed, write to us and we'll either send it again once you've confirmed the address, or refund the price of the goods less the original shipping cost. Returned parcels are held for a limited time before disposal, so let us know quickly.
Faults appearing later
Separately from the 14-day right, EU and EEA customers have a two-year legal guarantee on goods that don't conform to what was described, and UK customers have equivalent rights under the Consumer Rights Act 2015. Nothing in this policy limits those rights.
If a fault shows up in normal use — printing lifting, a seam failing, a mug's design wearing off — contact us with a photo. We'll repair, replace, or refund as appropriate. Ordinary wear from use and damage from misuse or improper care aren't covered.
Your refund
Once a refund is approved we issue it to your original payment method within 14 days. In the rare case where we've asked for an item back, we may hold the refund until it reaches us or until you show proof you've sent it, whichever comes first.
Your bank or card issuer may then take a few more days to post it. If it hasn't appeared 10 business days after we told you it was on its way, contact us and we'll chase it.
Exchanges
The quickest route is a refund on the item you have and a fresh order for what you'd rather have. Ordering separately means you're not waiting on our return processing before your new piece goes into production.
Getting in touch
[tshirtskingdomcz@gmail.com] — we answer within [one business day], usually sooner.
Daniel Rusz, Nýdek 606, Nýdek, 739 95, IČO 22433007
If we can't resolve a complaint between us, Czech consumers may refer the dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce), adr.coi.cz.